Outsourcing your IT can be a transformative step for your organisation, providing access to specialised expertise, enhanced scalability, and cost efficiency. However, navigating the world of Managed Service Providers (MSPs) can be challenging, with so many options to choose from and potential pitfalls along the way.
With over 20 years of experience running MSPs, I bring deep insight into the industry and a practical understanding of what makes an outsourced IT partner truly effective. I am here to guide your organisation in evaluating potential providers, ensuring you find the best fit for your needs, goals, and culture.
What I Offer
- Comprehensive Provider Assessment
- I will help you evaluate the companies you’re considering, looking beyond marketing promises to understand their true capabilities, reliability, and suitability for your organisation.
- Understanding Your Needs
- I will work with your team to assess your IT requirements, including support levels, scalability, compliance, and technical expertise, ensuring your chosen partner meets your specific needs.
- Help Desk Expertise
- Having established and managed help desks from the ground up, I understand how to assess an MSP’s approach to customer support, ticket management, and issue resolution to ensure your business gets the service it deserves.
- Experience with National and Offshore Outsourcing
- Over my career, I have successfully outsourced IT services to both national and offshore suppliers. I will share my insights and lessons learned to help you navigate this process, avoid common pitfalls, and establish strong vendor relationships.
- Contract Review and Negotiation
- I provide advice on reviewing and negotiating service contracts, ensuring clear deliverables, realistic service level agreements (SLAs), and fair pricing structures.
- Pitfall Avoidance
- Through years of experience, I have identified many of the challenges companies face when outsourcing IT. From hidden costs to communication barriers, I will guide you in mitigating risks and setting up a partnership for success.
Benefits of My IT Outsourcing Advice
- Unbiased Expertise: I have no affiliations with any MSPs, ensuring my advice is impartial and focused solely on what’s best for your organisation.
- Industry Insights: Drawing from decades of experience managing MSPs and IT operations, I can identify red flags and ask the critical questions that often go unnoticed.
- Efficient Decision-Making: My support will streamline the selection process, saving you time and resources.
- Long-Term Success: By finding the right IT partner, you can achieve improved efficiency, better service delivery, and greater alignment with your business objectives.
Why Choose Me?
Throughout my career, I’ve built a reputation for developing and implementing IT strategies that drive business success. Highlights include:
- Decades of MSP Expertise: Over 20 years of experience running, managing, and growing MSPs, giving me a unique perspective on what works and what doesn’t.
- Proven Track Record: I have set up and managed help desks, driven outsourcing to national and offshore suppliers, and led organisations to achieve outstanding results through IT.
- Lessons Learned: I’ve seen the challenges that come with outsourcing and know how to avoid the most common pitfalls, ensuring your organisation establishes a partnership that works.
Let’s Find the Perfect IT Partner Together
The right IT outsourcing decision can unlock new potential for your organisation. With my advice and expertise, you can confidently navigate the process, avoid pitfalls, and select a provider that supports your business goals. Get in touch today to take the first step towards an effective outsourcing strategy.